Our company
Why person-centered compliance matters.
Regulations exist because someone's parent, spouse, or neighbor was not safe. HiCARE Services treats compliance as the practical expression of that care — not paperwork for its own sake.
Our story
HiCARE Services was founded by Mohamed Dagane, who came to consulting from inside Minnesota senior care — the buildings, the staffing pressure, the middle-of-the-night calls, and the survey exits. He kept meeting operators who cared deeply about their residents and still got cited, not because they were careless, but because nobody had ever shown them how the requirement translated into daily practice.
That gap is the whole reason this firm exists. We work with providers who are opening their first assisted living community, buying an existing license, correcting findings from a Minnesota Department of Health survey, or simply trying to run a steadier building. In every case the job is the same: read the regulation closely, look honestly at what is happening on the floor, and close the distance between them.
We are a consulting practice, not a law firm and not a regulator. We do not sell guarantees about survey outcomes, and we say so plainly. What we offer is direct experience, a clear plan, and someone in your corner before the surveyor arrives.
Our approach
Four things we hold to.
They shape every engagement, from a first licensure application to a leadership turnaround.
Compliance
Regulation read closely, then translated into something a team can actually run.
Leadership
Administrators who feel steady make buildings that feel steady.
Person-Centered Care
Every standard traces back to a resident's day. That is where we start.
Practical Results
Recommendations you can implement this month, not a binder that gathers dust.
How we work
A five-phase engagement.
Predictable structure, adjusted to what your community actually needs.
Listen and assess
A working call, a document review, and — where it helps — a walkthrough. We find out what is actually happening before recommending anything.
Map the gaps
Findings tied to the specific Minnesota requirement behind them: Chapter 144G, 144A home care, or 245D HCBS standards, plus the practices that surveyors cite most.
Build the fix
Policies, forms, training, and documentation routines written for your setting and your staffing reality — not a generic template pack.
Practice under pressure
Mock survey, staff interviews, and record checks so the first time your team answers a surveyor's question is not the real one.
Stay standing
Follow-up on correction orders, internal audit rhythm, and leadership coaching so compliance holds after the engagement ends.
Minnesota footprint
Who we serve across the state.
Our work is built around Minnesota's licensing framework and the way MDH and DHS actually survey it.
Serving assisted living & senior care providers across Minnesota.
- Assisted living facilities and assisted living with dementia care (Chapter 144G)
- Comprehensive and basic home care providers (Chapter 144A)
- 245D licensed HCBS services, basic and intensive support
- New applicants, change-of-ownership buyers, and providers under correction orders
- Twin Cities metro, Greater Minnesota, and remote statewide support
Meet the people behind the work.
Licensing, survey response, policy systems, and training — one senior team.